Frequently Asked Questions

Everything you need to know about your fitness journey with Titan.

How can I track the status of my order?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy for gym equipment?

We offer a 30-day return policy on most items. Products must be in their original packaging and in new condition to be eligible for a full refund.

Do you offer international shipping?

Currently, we ship to the contiguous United States. For shipping to Hawaii, Alaska, or international locations, please contact our support team for a custom freight quote.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualifying purchases.

Are your products covered by a warranty?

Yes, Titan Fitness products come with a standard one-year warranty against manufacturer defects in materials and workmanship from the date of purchase.

How do I handle a missing or damaged part?

If your order arrives damaged or is missing a component, please contact our customer service team within 48 hours of delivery with photos of the issue so we can send a replacement.